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Error: Issue Not Saved - Macrotone Forum

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Error: Issue Not Saved


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7 years 11 months ago - 7 years 11 months ago #1 by janarthenan
Hi everyone,

Firstly let me say I am new to Joomla and issue tracker.

I have two questions and hope someone will be able to assist.

1a. I have created a custom form in issue tracker, by template override i.e I have removed the summary and description fields and some other fields...but now when i submit an issue I receive an error "Issue not saved". I would also like to add some fields, I have used custom fields but prefer a static one where it will remain rather than dependant on the project type.
1b. How can I change these forms for the admins/superusers/leads etc.

2. I would like to change the field labels to something else, for example: Project ID to something like request type. I am aware you can do this by language override..but just need some guidance and advice.

I have Joomla installed locally on bitnami.

Thanks
Jan

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7 years 11 months ago #2 by geoffc
Replied by geoffc on topic Error: Issue Not Saved

Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2115


Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2115


Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2022


Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2070

Welcome to the world of Joomla.

A custom form using a template override is fine of one wishes to change how the fields are arranged upon a page, and to some extend hide others. However some fields one cannot just 'hide/remove'. These are the fields that are 'mandatory/required'. One such is the 'issue summary'. If you think about it an issue has to have a title or summary to be an 'issue' and this field is required so one either has to ask the user to set it or one has to set it yourself in the template override to something specific. The 'issue not saved' message comes from when you are writing the record to the database and you are probably encountering a database error I suspect.

Adding additional static fields is possible but not something I would advise for a person 'new to Joomla' as it would require changes to the underlying database tables and also the models (and possibly controller). The use of custom fields is the easier way to go. You say you did not want them under the 'product type' so why not create a different 'custom group' and populate it with your desired fields?

Your questions really leads me to think that you should really look a little more closely at how the MVC code model is used within Joomla (and Issue Tracker). before making many more changes. It would also help to have a read of the Issue Tracker Design Guide which provides details of table structures etc which will aid your understanding of Issue Tracker itself.

Re language overrides I am unsure what you are specifically asking for. There is a reasonable guide to them here. here This should help you get started. Also use the Joomla 'debug' and 'language' debug options they will help provide you with more information is resolving some of your problems.

Sorry if this sounds a little negate but obviously without detailed knowledge and understanding of your changes if is virtually impossible to be anything other than a bit vague in the answer. It could/would also be very time consuming for us to be able to support every possible change that anyone might make to our components.

The code is provided freely for you to look at or change in anyway you desire but we are unable to support any change that you may make. It would be too time consuming for us and also financially costly.

Regards
Geoff

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7 years 11 months ago #3 by janarthenan
Replied by janarthenan on topic Error: Issue Not Saved
Thank you for the advice Geoff.

If Issue Summary has to stay then can I change the field title to 'Name'? Or does it need to stay as issue summary.

May I PM you with regards to an offer I would like to propose?!

Regards
Jan

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7 years 11 months ago #4 by geoffc
Replied by geoffc on topic Error: Issue Not Saved
Yes you can change the text 'Issue Summary' to anything you desire using a language string override.

Another alternative would be to make it a 'non-mandatory' field, but this is a small database change.

The easiest way to contact me is via email at our support address, if you wish to discuss/propose something outside of the forum and do not trust or prefer nit to use the 'confidential tag..

Regards
Geoff

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7 years 10 months ago #5 by geoffc
Replied by geoffc on topic Error: Issue Not Saved
Topic moved to become a custom version request and recorded in our Issue Tracker system. This is not a problem with the component as distributed and hence topic is considered resolved.

No further updates will be made to this topic.

Regards
Geoff

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