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Updating an entered issue - Macrotone Forum

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Updating an entered issue


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6 years 2 months ago #1 by Mister.Miracle
Hello,

1.) actuall there is no possibility to update the issue through the sending person. I'm not able to allow the sending person to update his own issue

2.) why a member only can update onetime an issue and is not able to update it more times than only onetime?
I only could give a resoulution and after the the issue will automatically closed :-(

3.) What i have to change (options) so that i have a group of persons, who can assigend to one project or they could update and change entered values of an issue.

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6 years 2 months ago #2 by geoffc
Replied by geoffc on topic Updating an entered issue
The issue owner is always able to 'update' their own issue, as many times as they wish, providing the issue is not 'closed'. This is usually through the front end of course. If you have a situation where they canot, if is worth looking at the details of who the issue was raised by and its status. One of these is likely to be 'wrong' hence the problem you are observing.

Giving an issue a resolution will not usually 'close' and issue, although an issue can be closed after a 'defined' period of inactivity, especially if in the 'Waiting for customer' state. It is also possible that you may have the status field in the update set to 'closed', whch woudl also produce teg effect you are seeing.

A person who is defined as an 'issue administrator' can change/edit any issue, irespective of whether they as the 'assignee' or not. You may not wish to make all your 'assignee's' issue administrators, but that will also depend upon how 'big' your organisation is. If only a couple of peole then if is possibly not a big problem.

Each assignee can be defined to have a 'preferred' project, which will also impact upon the 'issues that they see. This is explained in the manuals in more detail, so I will not repeat it here.

Regards
Geoff

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6 years 1 day ago - 6 years 1 day ago #3 by Mister.Miracle

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Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2022


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Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2115


Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2022


Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2070


Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2022

I dont know, whether you understand me.

I create a screenshot in frontend.
the log-in user is admin of Joomla and admin in Issuetracker
But he will not be able to get a progress-Informationen, if he will create change or in german Bearbeiten on detail-view of one issue!


So now i'm not understand because you say... admin can do this, assignes can do this.
But it dont work in this way :-(

maybe you could explain it more, because it seems i'm tooooo stupid :-)
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6 years 1 day ago #4 by Mister.Miracle

Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2115


Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2022


Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2070


Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2022

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