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Import data from Excel - Macrotone Forum

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Import data from Excel


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8 years 7 months ago #1 by david.hernandez
Hi,

I just installed Issue tracker (1.6.9) and I want to import the tickes data from an Excel file, I have just a little experience using joomla, I hope someone can help me.

David

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8 years 7 months ago - 8 years 7 months ago #2 by chrisc
Replied by chrisc on topic Import data from Excel
We do not provide an Excel import facility basically because the format of the data can be so varied.

Nothing is impossible and it can be done although there still be some work involved. The amount of work being dependant upon the existing structure of the Excel data.

Issue Tracker data is spread over a number of different tables (normalised structure) which reference each other to store the information as a 'good database practise'.

We would recommend that the Excel data is prepared as CSV files which can be loaded via 'phpmyadmin'. The 'child' tables 'priority, project, status, people etc.' would need to be loaded prior to the main 'issue' data. This is to ensure that the Foreign keys do not object to the data load. MySQL unfortunately does not permit disabling of the FKs and instead one either has to drop them and recreated them after the data load, or load the data is a specific order.

Without a better idea of how the Excel data is structured it is difficult to be anything other then generic in the best way to get the data into Joomla.

The user data (or details of the person who created or identified the 'ticket') will need special handling depending upon whether they are registered Joomla users, or whether you need to create 'unregistered' Issue Tracker users.

Regards

If you are using our extensions please leave a review at the JED: IP Mapping | Issue Tracker | JAudit | Password Control
The following user(s) said Thank You: david.hernandez

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8 years 4 months ago #3 by chrisc
Replied by chrisc on topic Import data from Excel

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We have started work on an article about importing from other 'ticketing system' which can be found here .

We have currently marked the document as Draft and we will add more information when time and circumstances permit.

Regards

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