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Email notification query - Macrotone Forum

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Email notification query


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9 years 6 months ago #1 by hiunnati
Hello,

In 'Email' option, we have different formats of the email notifications for each state change.
There are Admin_close and User_close notifications available for me.
both are "Published"

but i am wondering when would "Admin_close" notification would get invoked?

During my issue closure testing, i always got the User_close email notifications

my test proprieties for issue created using "User" role id
1. issue was assigned to user having "User Role" as "Customer" (say User is XYZ)
2. i logged in as Admin and closed the issue.
3. notification received is of User_close

4. Then i tried to logon with id used in 1. (i.e. XYZ)
5. i closed the issue
6. notification received is of User_close

i tried the above steps by creating issue using 'Admin' id and resolving issue using 'Customer' role user (i.e. XYZ)
still the result remained same.


i am unable to invoke the Admin_close, Admin_New, Admin_update, ass_close,ass_new, ass_update email templated

Everytime only user_xxx templates are getting invoked for email notification.


Your reply and guidance is highly appreciated.

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9 years 6 months ago - 9 years 6 months ago #2 by chrisc
Replied by chrisc on topic Email notification query
Its all a matter of who is actually closing the issue. If it is the issue admin themselves that are closing the issue, or if the assignee is the issue admin, there are some specific checks involved to avoid sending 'unrequired' emails.

i.e. If the issue admin is also the assignee, we only send one email, not two.

Regards

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