Category: Issue Tracker
The Issue Tracker component is a support system component, of a type commonly also known as 'Helpdesk' or 'Customer Support Software'. This tool assists webmasters, developers and support staff to organise incoming queries or issues in an efficient manner, helping to provide a swift and efficient response.
Built upon Joomla! it is simple to use, fast, secure and user friendly.
Issue Tracker Knowledge base Articles
We were recently asked whether it was possible to use an alternative 'captcha' plugin instead of the standard Joomla supplied Google ReCaptcha plugin with our Issue Tracker component.
The... Read More
The Macrotone Consulting Issue Tracker component has its origin in a ‘Problem Management System (PMS)’ developed many years ago on an Oracle Database using Oracle Forms. It migrated to an Oracle... Read More
Issue Tracker Changelog
This document shows the changes made to each release. Details of changes for releases not yet made publicly available, are the confirmed changes already made for... Read More
This support Issue Tracker FAQ (Frequently Asked Questions) is intended to assist you in answering some of the more common questions that are raised. It is intended to supplement the Issue... Read More
Guide to importing issues (tickets) from an Excel file.
This is still in draft.
We will assume that the Excel file (or files) is obtained from another Helpdesk, or Ticketing... Read More