Which version of Joomla does it work with?

The initial release was for Joomla 2.5.x but it runs on the current release versions of Joomla. It is not supported on any older versions of Joomla! than 3.4 since these are not supported by Joomla.

Does it work in the back end?

The main functionality was to provide a confirmation message for front end users. For that reason it was intended solely for front end usage.

Where is the documentation?

The full product documentation is/will be available as web pages and in PDF format. The documentation covers all releases.

Are any Joomla core files changed?

No. The plugin uses standard Joomla functionality, no core files are changes.

Are other languages supported?

The main supported language is English. We welcome any submitted language translations that users might like to contribute. These would then be made available to the whole community.

The plugin does not currently use the Transifex system and there are currently no additional languages available. If you would like to contribute let us know and we will set up the Transifex files as necessary to permit you to contribute. Please see the appropriate pages on the site for details of the Transifex system.

The Cookie banner displays twice?

This can happen if iFrames is being used upon the site, or if lightboxes are being used to load the Joomla head code more than once.

The Cookie plugin attaches it's HTML code before the closing </head> tag in your code. If a lightbox is opened that loads a fresh copy of the Joomla headers within it, then the Cookie banner will again display within the lightbox.

Well written lightbox code should not load all of the headers again, so in most cases the plugin should work fine with lightboxes.

However if this problem is encountered it is recommended that an alternative lightbox code/plugin is considered. See the Joomla Extensions Directory for some possible alternatives.

How do I display the Cookie message in just one line?

To get everything on one line, one has to modify the code of the plugin itself.

The plugins' formatting is built using tables and divs, so it necessary to remove the need for the second row, modify some of the CSS styles, and place the content in the first row so that everything is present in one line.

The code is in the main file:

/plugins/system/eucookie/eucookie.php

The code should to be modified to suit your needs.

The Cookie banners doesn't appear after the Agree button is clicked!

The first thing to check is that the browser is configured to accept cookies. To check if your browser accepts Cookies, please click your browser from the following links;

Internet Explorer

Google Chrome

Mozilla Firefox

Safari

If cookies are enabled then the next most likely cause is that there is a Javascript issue. It is possible to turn off Javascript in the browser, so check that the browser has Javascript turned on.

If Javascript and Cookies are both turned on and enabled, then there may be a conflict with some other Javascript running upon the site.

The best way to check for conflicts is to turn on the Java console, and observe the errors and warnings displayed when the cookie acceptance is clicked. The messages may help identify the cause of the problem, otherwise is may be necessary to start removing the other Javascripts one by one to find out which one is causing the conflict.

If the site is using standard caching this may also cause a problem. Joomla caches the a page the first time it is visited. When the user clicks on the 'Accept' button the plugin will attempt to redisplay the page without the banner. However, if Joomla recognises the page URL it may serve the user the version within its cache which is the page with the banner displayed. One solution is to disable the standard Joomla caching. Another solution (preferred) is to make use of an alternative caching plugin. One such that we have used ourselves is JotCache, which handles cookie correctly.

Note that caching can occur at many places both in the server and in the browser and any of them can also produce this effect.