Chapter 1. Introduction and installation

Introducing Macrotone Kbase

Macrotone Kbase is a Knowledgebase component which enables one to present support information is a structured manner upon your website. It tries to present a portal for automated support. Kbase is very simply to setup and use. No matter what type of site or business, the support offered to your customers should be of the very best. Automated system are very good, but it is essential to provide answers to questions that are repeatedly asked by your customers. Kbase assists in providing automated support and can help reduce the requests and issue reports (tickets) very significantly. Very similar to article manager in the way in which it is used, it incorporates a full featured Ajax search form and integration with the Joomla tag component.

Key features:

  • Joomla Friendly Administrative Interface

  • Nested Categories.

  • AJAX based search box.

  • 100% Responsiveness.

  • Clean Layout and Design.

  • Support for Joomla tags.

  • Categories Module

  • Multi-Language Support

  • Administration defined number of article attachments

  • Glossary (Acronyms) Feature

Please note that Macrotone Kbase was intended originally for our own internal use but we are so pleased with the result that we have made it available to the wider Joomla community.

The component was inspired by a component originally created by Joomdigi, which never (to our knowledge) ever reached production status. Using the same 'look and feel' approach we decided to create a similar product with a much more ambiguous feature list, which we think we have achieved.

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