Basic support hours are Monday through Friday (9:00 AM - 16:00 PM BST).  We can not guarantee support at other times (over the weekends, public holidays...) unless specifically contracted. Thank you for understanding.

Contracted support customers and users will have specific contact details, the following applies to support of any Macrotone products made freely available.

 

Latest versions
Please ensure you have the latest stable version of your Macrotone products or extension before requesting support.

Custom modification
In situations where you have modified our code, you assume full responsibility for the correct functionality and there is no right for support.

Modern browsers
If your support issue is related to a Joomla extension, please ensure that you are using the latest version of your browser.  Old browsers like IE6 or Netscape cannot be supported.

Forums

Support is expected to be primarily provided on the forums.

 

Please make sure that your question is not answered in the documentation, our troubleshooting FAQ's and/or the forums before submitting an issue/subscribing for support. It will assist us and help you save time!

 General Support FAQ

Contact form

The contact form can be used by both registered and unregistered users.  Response time will be dependant upon staff availablility and contractural commitments.


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Supporting Partners

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