Macrotone Support
Basic support hours are Monday through Friday (9:00 AM - 16:00 PM BST). We can not guarantee support at other times (over the weekends, public holidays...) unless specifically contracted. Thank you for understanding.
Contracted support customers and users will have specific contact details, the following applies to support of any Macrotone products made freely available.
Please ensure you have the latest stable version of your Macrotone products or extension before requesting support.
Custom modification
In situations where you have modified our code, you assume full responsibility for the correct functionality and there is no right for support.
Modern browsers
If your support issue is related to a Joomla extension, please ensure that you are using the latest version of your browser. Old browsers like IE6 or Netscape cannot be supported.
Forums
Please make sure that your question is not answered in the documentation, our troubleshooting FAQ's and/or the forums before submitting an issue/subscribing for support. It will assist us and help you save time!
General Support FAQ
Contact form
The contact form can be used by both registered and unregistered users. Response time will be dependant upon staff availablility and contractural commitments.
Additional information
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Most Recent Forum entries
Issue Tracker - Recently Closed Issues
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AN4IGZU1PQ - Change redirection after issue crea>Project Name: Issue Tracker - Rel 1.3.1
Close date: 2013-05-21 16:21:20 -
A5LSHJOSS9 - Add button to issue list to 'view' >Project Name: Issue Tracker - Rel 1.3.1
Close date: 2013-05-21 14:58:14 -
AXSLWZW64W - Add a create button to the issue li>Project Name: Issue Tracker - Rel 1.3.1
Close date: 2013-05-20 16:56:53 -
A39R3RDOT5 - Correct identified by in back end o>Project Name: Issue Tracker - Rel 1.3.1
Close date: 2013-05-20 14:07:36 -
ARLD9BAPZ7 - Add new project filter to front end>Project Name: Issue Tracker - Rel 1.3.1
Close date: 2013-04-29 17:19:00
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Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage.
Niccolo Machiavelli
Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.Antoine de Saint-Exupery
