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Issues Mail not working? - Macrotone Forum

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Issues Mail not working?


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7 years 10 months ago #1 by diegov

Unknown Error 8192: preg_match(): Passing null to parameter #2 ($subject) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2263

Hi,

Thank you for this great software! We use it a lot, it's excellent.

I'm having trouble on getting email notifications to work. This is the scenario:

- Joomla! 3.5.1
- Server is Linux Ubuntu, Apache 2.4.7, PHP 5.6.20
- Exim Email is configured in the server and runs nicely, we even use this server to newsletter mass mailing
- The Joomla! is able to send emails (test function at System > Global Configuration > Server)
- Even Issue Tracker is able to send emails if a run the cron scripts (manually ATM from command line)
- But the notifications from new Issues are not sent
- Nothing is logged in the component log, even with the log and debug turned on. Only when I ran the cron tasks some action is logged, but in other situations, it's not.
- It's not a mailer problem, as if I follow the Exim log (tail -f /var/log/exim/mainlog) there's nothing there (all other email activity is logged ok)
- There's just the following errors in the log of Apache, but they don't look related to email funcion:
[Mon May 30 13:39:58.401585 2016] [:error] [pid 30940] [client 191.176.249.128:43734] PHP Notice:  Undefined variable: originalOrders in /var/www/dotpro/suporte/administrator/components/com_issuetracker/views/itprojectslist/tmpl/default.php on line 271, referer: http://www.dotpro.com.br/suporte/administrator/index.php?option=com_issuetracker&view=itloglist
[Mon May 30 13:39:58.401660 2016] [:error] [pid 30940] [client 191.176.249.128:43734] PHP Warning:  implode(): Invalid arguments passed in /var/www/dotpro/suporte/administrator/components/com_issuetracker/views/itprojectslist/tmpl/default.php on line 271, referer: http://www.dotpro.com.br/suporte/administrator/index.php?option=com_issuetracker&view=itloglist

I read all the forum messages and instruction about issues mailing, tried "everything", but haven't bee able to solve it, so I'm asking to some help. Any ideas what I can try or where I can look?

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7 years 10 months ago #2 by geoffc
Replied by geoffc on topic Issues Mail not working?

Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2115


Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2115


Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2022


Unknown Error 8192: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in libraries/kunena/external/nbbc/src/BBCode.php on line 2070

I have looked at the two messages you highlight. I do not think they are the cause of the problem but you can safely remove the offending line 271 from the file
administrator/components/com_issuetracker/views/itprojectslist/tmpl/default.php. It is commented out anyway so shouldn't be visible. It is not as you say related to email in any way.

Two things occur to me. Since you are on Joomla 3.5.1 I am wondering if it is the JMail API problem as reported in this post . The post also provides the solution or at least the code that needs to be changed.

If you have already made that change (and you may have done so, I suspect) then I would suggest to check whether the component notifications are set correctly in the component options. There is an option to turn on any 'notifications' and then individual options to turn on notifications for new, update and closure of issues to issue identifiers, assignees and admin. If none of these are getting notifications then I would suspect that sending all notifications is possible turned off? One thing that makes me suspect this may be the cause is that you say that with component logging turned on there are no messages are in the log. I run a very similar configured system and have no problem with email so think it is probably a configuration issue not a coding bug..

Regards
Geoff

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7 years 10 months ago - 7 years 10 months ago #3 by diegov
Replied by diegov on topic Issues Mail not working?
Hi Geoff,

Thank you very much, specially for the new version with the correction of JMail issue.

About my problem, with your answer it came to my mind that the main notification switch was not obvious due to the translation, so I turn off the translation and it was the problem. I'm going to fix this translation and send you when I have some time. So, notifications working fine now.

Thank you again.
The following user(s) said Thank You: geoffc

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